Help
Frequently asked questions
How StarOne works, what we check before a driver is listed, what you need to drive with us, and what to do when something goes wrong.
Getting started
Set your pickup location. StarOne lists verified drivers who are online nearby, grouped by distance — within 2 km, 2–4 km, 4–6 km, and the rest of your city.
Yes. An account lets you track orders, save addresses and rate drivers. Signing up takes a one-time code sent to your email.
Orders
You arrange payment directly with your driver. StarOne does not process delivery payments.
You can cancel any time before the driver accepts. After that, contact the driver directly or open a support ticket.
Pending means the driver has not responded yet. Accepted, Picked Up, In Transit and Delivered follow as your driver progresses.
Only verified drivers who are online with an active subscription appear. Try again shortly, or widen your search.
Ratings
Once an order is marked Delivered. Each order can be rated once.
Drivers
A valid driving licence, vehicle details, insurance, and an active subscription. Documents are reviewed before you can go online.
Most applications are reviewed within two business days. You are notified by push and email as soon as the decision is made.
No. StarOne charges a flat subscription. What you agree with a customer is yours.
You stop appearing in customer listings until you renew. Your account, ratings and history are unaffected.
Privacy
Open Account settings and choose Delete account. Your personal information is removed after a short grace period; order records are retained in anonymised form.
Still stuck? Get in touch and we will help.