Contact us

Send us a message and a member of the support team will reply. Every message opens a ticket you can follow, so nothing gets lost in an inbox.

Before you write

Two things are faster than waiting for us:

• A delivery in progress? Call your driver. Their number is on the order, and they are the only person who knows where your delivery actually is.
• A general question? Our frequently asked questions and support page cover most of them.

What to include

The more of this you give us, the fewer times we have to come back to you:

• The order number, if it is about a delivery
• The email address on your account
• What you expected to happen, and what happened instead

What happens next

You will get an email confirming your ticket and its reference number, and another whenever we reply. We aim to answer within one business day. Anything involving safety goes to the front of the queue ahead of everything else.

Urgent safety concerns

If you felt unsafe during a delivery, say so and mark it urgent — we can suspend a driver's listing immediately while we investigate. If you are in immediate danger, call 911 first.

Privacy requests

To see, correct or delete the personal information we hold about you, see our privacy policy. It explains your rights under PIPEDA and names the contact for access requests.